Warranty Terms

1. Guarantor

DIMAX INTERNATIONAL POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. Południowa 8, 05-830 Stara Wieś, Poland KRS 0000507462, NIP 7010424366, REGON 147238578 Email: support.dewalt@dimaxgroup.com, Phone: +48 570 887 795

2. Warranty period and scope

The manufacturer's warranty is valid for 2 years from the date of purchase or 1,000 operating hours, whichever comes first.

Batteries supplied with the equipment are covered by a warranty of 3 months from the date of purchase.

The warranty covers defects resulting from the production process that become apparent during the warranty period.

The warranty is valid in [the Republic of Poland / the countries to which the Shop delivers].

3. Warranty rights

If a defect covered by the warranty becomes apparent, the guarantor will, at its discretion, repair the product or replace it with the same defect-free product.

The guarantor will fulfil its obligations within 14 days of the product being delivered to it.

If the product is replaced, the warranty period starts again from the delivery of the replacement. If the product is repaired, the warranty period is extended by the time during which the product could not be used due to the defect.

Parts replaced during a warranty repair become the property of the service centre.

4. How to make a warranty claim

Please report the defect by email to support.dewalt@dimaxgroup.com with a description of the fault and, if possible, photos.

Please enclose proof of purchase showing the date of purchase (e.g. a receipt, an invoice or another document confirming the purchase).

The product must be delivered clean to the service centre at: [service centre address]. The cost of delivering the product is borne by the guarantor.

5. Warranty repair will not be performed if:

• the reported fault cannot be diagnosed or demonstrated;
• proper operation of the product can be restored by cleaning off dust and dirt, appropriate adjustment, maintenance, an oil change, etc.

6. The warranty does not cover

The warranty does not cover damage or faults that were not caused by the production process, in particular:

• faults resulting from failure to follow the operating and maintenance instructions;
• products with damaged or missing identification stickers, labels, serial numbers, etc.;
• faults caused by improper transport, storage or maintenance;
• mechanical damage (cracks, chips, impact and fall marks, deformation of the housing, power cord, plug or any other components), including damage caused by freezing water (ice formation);
• faults resulting from improper installation or improper connection to the mains supply, or from misuse;
• faults resulting from using the product as a continuous power source instead of a backup power source without observing the permitted operating times;
• faults caused by overloading the product. Signs of overload include molten or discoloured parts due to high temperatures, damaged cylinder or piston surfaces, and worn piston rings or connecting rod bushes;
• failure of the automatic voltage regulator (AVR) or inverter module caused by careless handling or incorrect connection of loads;
• faults caused by instability of the user's power grid;
• faults caused by contamination or fouling, including contamination of the fuel, oil or cooling system;
• electrical cables or plugs showing signs of mechanical or thermal damage;
• faults caused by foreign liquids, objects, metal chips, etc. inside the product;
• faults caused by the use of non-original spare parts and materials, oils, etc.;
• faults caused by the use of low-grade or inappropriate fuel;
• faults caused by natural factors such as dirt, dust, humidity, high or low temperatures, or natural disasters;
• simultaneous failure of the rotor and stator;
• two or more unrelated faults occurring at the same time;
• wear parts and accessories such as spark plugs, nozzles, pulleys, filters and safety elements, detachable parts, belts, rubber seals, clutch springs, axles, hand starters, grease, mountings, working surfaces, hoses, chains and tyres (subject to the 3-month warranty on batteries);
• maintenance work (cleaning, greasing, flushing), installation and adjustment;
• products that have been tampered with, independently repaired, modified or opened;
• faults resulting from normal wear and tear due to long-term use (end of life);
• faults caused by continuing to operate the product after a malfunction has been detected;
• [products used for business-related purposes].

7. Warranty and your rights against the seller

The warranty does not exclude, limit or suspend the buyer's rights under the provisions on the seller's liability for lack of conformity of goods with the contract. The buyer may exercise these rights independently of the warranty by contacting the seller from whom the product was purchased directly.

We want you to enjoy your product for a long time. Follow the operating instructions, use only approved consumables and have the product serviced regularly. This will keep your DEWALT product running reliably.

DEWALT® and the DEWALT logo are registered trademarks of Stanley Black & Decker, Inc. or an affiliate thereof and are used under licence. Manufactured by Dimax International GmbH. Imported and marketed by DIMAX International Poland Sp. z o.o.